How to select a hotel fit-out contractor

Most hotel fit-out selections are decided on price and reputation. The projects that run well are usually the ones where the owner tested four other things first.

Método · 6 min read

Test the scope boundary, not the rate

The largest cost movements on a hotel interior come from work that nobody thought they had bought. Ceiling coordination, builders work, fire stopping, access panels, loose furniture installation and final clean sit in the gaps between packages.

Ask each tenderer to state in writing what sits outside their price. The clearer the exclusions, the more competent the contractor usually is.

Ask where the joinery and furniture are actually made

A contractor who manufactures can absorb a late design change in production. A contractor who buys everything in has to pass that change to a third party, and the programme moves.

Ask how the benchmark room is controlled

The benchmark is the only defence against drift across hundreds of keys. Ask when it will be ready, who signs it, what happens to changes after approval and how each subsequent room is inspected against it.

Ask for programme evidence, not a programme

Anyone can produce a bar chart. Ask for the installation cycle time achieved on a comparable property, and how the forecast was corrected when the first floor took longer than planned.

Questions worth asking in the interview

  • Which parts of this scope will you manufacture yourselves?
  • What is excluded from your price?
  • Who resolves a clash between the ceiling and the joinery?
  • When is the benchmark room available, and who approves it?
  • How will you report progress against the key handover forecast?
  • What will you need from us, and by when?

Related service

Hotel fit-out

Hotel interior fit-out under one contract: guest rooms, public areas, restaurants and amenities engineered, manufactured, installed and handed over by one accountable team.

Worked example

A project this applies to.

Discuss a hotel project

Talk it through against your property.

Tell us where the project is and which parts of the interior scope require support. We will review the information and recommend the most appropriate delivery structure.